Code: HDA002
Validity period: 10/09/2019 - 25/09/2019
Duty Station: Head Office
Program:Position: Help Desk Assistant
Department: IS Department

  • Answers the Help Desk telephones and incoming emails in a professional, courteous and timely manner. Logs all calls into the Helpdesk application;
  • Provides distant technical assistance to users of Information System of the FINCA Georgia;
  • Reports urgent problems to the relevant IT staff immediately;
  • Works closely with the Technical Support and IT application administrators to ensure that all user needs are met in a timely manner;
  • Makes alert for disruptive behavior; If necessary, notifies IT administrators and IS Department Manager;
  • Participates and assists in the development of FAQ’s, Knowledge Bases and other self-help materials;
  • Provides day-to-day, weekly, monthly, quarterly and annual reporting per established policy and on ad hoc bases, as required;
  • Bachelor’s degree in Computer Science or related field or last year student
  • Experience of supporting Microsoft Active Directory, Exchange, Terminal Services;
  • Experience of diagnosing and resolving PC, printer and telephony faults will be preferable;
  • Fluency in English and Georgian;

Short listed candidates will be interviewed (competency based interview).

Please, note that on some positions there will be used different selection criteria’s such as: testing, presentation, role-playing, case discussion, etc.